Refund policy

Return and Refund Policy

Thank you for shopping at Vaanya Fruit. We take pride in delivering the finest quality mangoes and frozen mangoes to our customers in Dubai. However, if you are not entirely satisfied with your purchase, we are here to help.

Returns
Due to the perishable nature of our products, we do not accept returns. Please inspect your order upon delivery and contact us immediately if the item is damaged, spoiled, or if you receive the wrong item. We will evaluate the issue and make it right.

Refunds
In cases where the product is damaged, spoiled, or incorrect, you may be eligible for a refund. Please follow the steps below:

1. Contact Us: Email us at [contactus@vaanyafruit.com]   (mail to: contactus@vaanyafruit.com) within 24 hours of receiving your order. Provide your order number, a detailed description of the issue, and any relevant photos.

2. Evaluation: Our team will review your request and respond within 48 hours. If your request is approved, we will process your refund.

3. Refund Method: Refunds will be issued to the original method of payment within 5-7 business days after approval.

Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges
We do not offer exchanges. If you received a damaged or incorrect item, please follow the refund process described above.

Contact Us
If you have any questions or concerns regarding your order, please contact us at:
- Email: [contactus@vaanyafruit.com](mailto:contactus@vaanyafruit.com)
- Phone: +971 50 250 6809

Thank you for choosing Vaanya Fruit. We are committed to ensuring your satisfaction with every purchase.

Note: This policy is subject to change in accordance with updates to UAE consumer protection laws and company terms.